Updated May 22, 2019
What is Personal Information?
Personal information means information that identifies you as an individual, or that we can combine with readily available information to identify you as an individual.
Personal Information We Collect and How We Use it
The principle purposes for which we collect and store your personal and financial information are to process your application, allow you to reserve and use our vehicles, authorize payment, bill you, respond to your inquiries, improve our products and services and maintain your account with us.
When you visit the Carma websites, our servers might automatically log certain information about your use of our websites, such as your IP address, your browser type, operating system, browser language and service provider. We also collect information about your activities on our websites, such as the pages you visit or the ads or links you click on. The first time you visit a Carma website, Carma assigns you a unique number, which is stored in one or more cookies on your computer's hard drive. These cookies help us distinguish new visitors from returning visitors and enable us to measure the effectiveness of content on the website and refine and tailor that content to suit our visitors' interests. If you have joined Carma or provided other personal information about yourself (for example, if you send us an email), your cookie ID can be associated with you personally. To learn more about cookies and how Carma customizes the content and offers for you, please see "Advertising and Personalized Content" below.
Carma collects information that you voluntarily submit to us, such as your name, email address, postal address or telephone number, if you include that information in an email, or text message sent to us or that you tell us over the telephone, in an instant message or by other means. Your telephone calls and email correspondence with us may be recorded or monitored for quality control, training and similar purposes. By using these communication methods you are consenting to the recording or monitoring of your calls and emails with Carma.
If you apply to join Carma, we collect personal and financial information as you proceed through the stages of our online application, subscription agreement and reservation process. In addition to your name and contact information, we will also collect your driver's license number and the jurisdiction in which you are registered and credit card or other payment information. We may also collect information such as your driving record and criminal background record from regulatory bodies where you live, and from third parties. This information is used to process your application and, if you are approved, for the purposes described below.
If you join Carma and use our services, we collect information about your reservations (dates, times, locations, etc.) and your use of the Carma service (return time, mileage, accidents, etc.). We use this information to bill you, respond to your inquiries, provide and improve our products and services and maintain your account with us, to personalize your Carma experience (i.e., by understanding your preferences), and to provide content and offers that we think may be of interest to you. To learn more about how Carma customizes the content and offers you receive, please see "Advertising and Personalized Content" below. From time to time we will send newsletter emails. To unsubscribe from our newsletters please use the opt out option in the email.
Carma vehicles may be equipped with a telematics device with Global Positioning System (GPS) vehicle tracking technology. The telematics device allows us to determine the location (latitude and longitude) of Carma vehicles and other related data. This information is transmitted to Carma and may be stored (including while it is hired to you). Carma uses this information for a variety of important purposes. For example, we use GPS data to help you find a car you have reserved, to provide roadside assistance when you need it, to ensure that a car is available at the place and time you have reserved, to alert us when a Carma vehicle is likely to be returned late and to locate lost or stolen Carma vehicles. We do not actively track or monitor vehicle location.
We do not knowingly solicit or collect individually identifying information from children under the age of 13.
Where We Hold Personal Information
Carma maintains servers within the United States of America.
To What Third Parties Might We Transfer Personal Information?
We may disclose your personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. In the event that ownership of Carma or its business was to change as a result of a merger, acquisition or transfer to another company, your personal information may be transferred. If such a transfer results in a material change in the way your personal information is used, we will provide notice about the choices you have to decline to permit such a transfer.
Carma may disclose your personal information, including location/GPS data, in response to legal process (for example, a court order, search warrant or subpoena) or requests from law enforcement authorities; in other circumstances in which Carma believes the website, the Carma service or our vehicles are being or has been used in violation of the applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect the rights or property of Carma or third parties.
Advertising and Personal Content
Carma may use personal information to present offers to you on our behalf and on behalf of business partners, but we do not share information that personally identifies you with those parties. If you do not want us to send you promotional emails, you will be able to unsubscribe from the same.
Cookies are text files that are placed in your computer's browser, and that can be used to help recognize you on the Carma websites. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to maintain session state and user identity. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to help remember user preferences. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
You can control browser cookies through your browser's settings. You can control Flash cookies via the Macromedia Flash application on your computer, or by going to the Macromedia Flash Player website, which allows you to view, modify, and delete Flash cookies. You may delete cookies or set your browser to alert you when cookies are being sent. If you reject all browser or flash cookies, however, some areas of our sites may not function.
Carma may use additional service providers not listed above. Please visit the Network Advertising Initiative and Digital Advertising Alliance websites for additional information about such providers and the options they may offer.
How May I Review and Correct my Personal Information?
Carma is committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify inaccuracies. If you are a subscriber of Carma, you can review and correct personal information by clicking on the menu button and navigating through various screens in the Carma mobile app. If you would like to access, delete and/or correct other personal information held by Carma, please contact us in one of the ways provided below and we will respond to your request within 30 days. When commercially practicable, if Carma is informed of the inaccuracy we will make the appropriate corrections.
We will retain your information for as long as your account is active or as needed to provide you services.
Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain and use your information in order to make promotional offers to you as described under "advertising and personalized content" above, unless you have opted out of receiving such communications.
What Security Measures Do You Use?
If you have questions about our handling of personal information, you may write to us at email@example.com or at the addresses below.
For Data Subjects in the EU
Carma Car, Inc. is a company located outside of the European Union. In order to comply with Art 27 EU GDPR, Carma has appointed Maetzler Rechtsanwalts GmbH & Co KG as representative. If you want to make use of your GDPR data privacy rights, please contact:
Maetzler Rechtsanwalts GmbH & Co KG
Attorneys at Law
c/o Carma Car, Inc. GDPR-REP ID: 18219972
Schellinggasse 3/10, 1010 Vienna, Austria
Our operations are located primarily in the United States. If You provide information to us, the information will be transferred out of the European Union ("EU") to the United States. We comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce (the "Privacy Shield") regarding the collection, use and retention of personal information transferred from the EU to the United States ("EU Personal Data"). We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit http://www.privacyshield.gov.
We encourage You to contact us should you have a Privacy Shield-related complaint. We will respond within 45 days. If We fail to respond within that time, or if Our response does not address Your concern, You may contact JAMS. Please visit https://www.jamsadr.com/eu-us-privacy-shield for additional information and to file a complaint. Under certain conditions, more fully described on the Privacy Shield website, You may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
We may be required to disclose personal information in response to lawful requests by public authorities, including to meet the national security or law enforcement requirements.
Carma Car, Inc. is located at 1327 Jones Drive, St 106, Ann Arbor, MI 49105, USA.